Frequently Asked Questions

Contact

How can I contact Rijk Zwaan?
Call us on + 61 3 5348 9000, 8.30am- 5pm, Monday – Friday (except Victorian and national public holidays.)

Email us through info@rijkzwaan.com.au or send an online message

Order seeds

Can I order seeds from Rijk Zwaan without an account?
You will need an account to order seeds. You can register here.

What are the terms and conditions of buying seeds from Rijk Zwaan?
Our General Terms and Conditions of Sale and Delivery can be found at the bottom of every page and via the following link.

Can I choose a delivery date for my order?
This is not possible. Orders are processed immediately and shipped promptly.

The variety I want is out of stock. When will it be available?
We can look into this for you and give you a timeframe, please call us or send us a message.   
Is there a minimum order value per order?
There is no minimum order value, however, orders under $100 attract a shipping fee.

How do I change or cancel my order?
If you have need to change or cancel your order, please call us immediately on + 61 3 5348 9000.

How long does it take until I receive my order?
Generally, we will process and ship your seeds within 1-2 business days of receiving your order. We ship using Australia Post, Express Post - from Musk, Victoria.

The delivery speed depends on your address and the Australia Post service level. You can check their estimated service timing from Victoria on the Aus Post website.

With which logistics partner will the goods be shipped?
We usually use Australia Post Express post shipping, unless we have a different agreement with the customer.

Do you charge shipping fees?
Orders of $100 and under attract a $10 shipping fee. For order values above $100, shipping is free.

Where can I find the status of my order?
You can see the status of your orders in the order history section of your user profile.

Which payment methods are offered?
Through the online shop, we accept credit card payments. If you would like to establish a 30-day business account, please call us. + 61 3 5348 9000.